Refund and Cancellation Policy

Last updated on Nov 22th, 2023

At Reevol, we strive to provide our business-to-business (B2B) customers with high-quality products and services. This Refund and Cancellation Policy outline our policies regarding refunds and cancellations for products purchased through our B2B e-commerce platform.

1. Refund Policy

1.1 Non-Refundable Transactions: All transactions made on our B2B e-commerce platform are considered final and non-refundable.

1.2 Product Inspection: It is the responsibility of the customer to thoroughly inspect the products upon delivery. Claims for damaged or defective products must be reported within 7 days of receipt.

1.3 Defective or Damaged Products: In the event that a product is received in a damaged or defective condition, the customer must promptly notify our customer support team via info@reevol.in with supporting evidence (photographs, etc.).

1.4 Replacement for Defective Products: We will review the reported issues, and if a product is deemed genuinely defective or damaged, we may, at our discretion, offer a replacement or credit for the defective product.

2. Cancellation Policy

2.1 Non-Cancellable Orders: Once an order is placed on our B2B platform, it is considered non-cancellable. Customers are encouraged to review and verify their orders before completing the purchase.

2.2 Exceptions: Cancellation requests will only be considered in exceptional circumstances and are subject to approval by Reevol. Such requests must be submitted in writing to info@reevol.in and will be evaluated on a case-by-case basis.

3. Contact Information

For inquiries related to damaged or defective products, please contact our customer support team at info@reevol.in

Reevol reserves the right to modify or update this policy at any time. Customers are encouraged to review the policy periodically for any changes.